Returns & Exchanges

Due to the perishable nature of our artisanal chocolate collections, we are unable to accept returns; however, we are committed to ensuring your satisfaction and will replace any items damaged during transit. If you are not completely delighted with your experience, please reach out to our Concierge team within 7 days of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photographs of any damage to the packaging or the chocolates themselves, as these are required for our quality assurance review.

• 2.
  Contact the Concierge

  Email our Chocolate Concierge team at [email protected] with your order number and the photos of the affected items.

• 3.
  Evaluation

  Our team will review your request within 24-48 hours to determine the best resolution, which may include a complimentary replacement or store credit.

• 4.
  Resolution Delivery

  Once approved, your replacement order will be prioritized for shipment using temperature-controlled packaging to ensure it arrives in pristine condition.